Information We Collect
We collect several types of information to provide and improve our grocery delivery services to you:
- Personal Identifiable Information: Name, phone number, email address, delivery address, and landmark details provided during account creation or checkout.
- Location Data: Geolocation information to accurately route deliveries, confirm store service boundaries in Belagavi, and assign delivery partners.
- Transaction & Order History: Details of items purchased, cart history, payment transaction IDs, and delivery preferences.
- Device & Technical Data: IP address, device model, operating system, unique device identifiers, and mobile app usage metrics.
How We Use Your Information
Your information is processed for specific, legitimate operational purposes:
- To process, fulfill, and deliver your grocery orders accurately and on time.
- To communicate order confirmations, status updates, invoice details, and customer support queries.
- To manage customer rewards, loyalty points, and promotional offers if any.
- To improve app functionality, product inventory planning, and service efficiency.
- To comply with applicable legal obligations and financial reporting requirements.
Data Sharing & Disclosure
We respect your privacy and do not sell your personal data. We share information only with third parties essential for service delivery:
- Delivery Personnel: Name, phone number, and delivery address are shared with assigned delivery staff solely for order fulfillment.
- Payment Gateways: Secure transaction data is handled directly by PCI-DSS compliant third-party payment processors. We do not store full credit/debit card numbers or UPI PINs on our servers.
- Legal Compliance: We may disclose information if required by law, regulation, or government authority in India.
Data Security & Retention
We implement appropriate technical and organizational measures to safeguard your personal data against unauthorized access, loss, or alteration. Personal data is retained as long as your account remains active or as required by Indian tax and commercial laws.
User Rights
You have the right to access, update, or request the deletion of your personal profile data through the app settings or by contacting our customer support team.
Contact Us
If you have any questions, concerns, or support queries regarding this Privacy Policy, please reach out to us:
- Company Name: Sawasheri Brothers
- Email: support@sawasheribrothers.com
- Phone: +91 8073208852
- Registered Address: Vadagaon, Belagavi, Karnataka 590005, India